Below you’ll find a review of WebRTC, Twilio, Jitsi, and BigBlueButton (Top CPaaS based on our experience) and how they function according to diverse criteria. To simplify the selection process for you, we distinguished key platform elements, the priority of which may vary depending on the needs of the API for a particular application. Limitations are common for each of CPaaS, so there is no one-stop solution for each business application. Simultaneously, analytics can provide information about your customers, employee productivity, and more.Ĭrucial to understand that not all Communication Platforms are equal in terms of cost, efficiency, and usage. They include VoIP, messaging, analytics, and other tailored features that you can implement into any user-oriented application. NET libraries - these are the core features of Communication Platforms. Such platforms provide a tightly integrated toolset of real-time APIs and services that work together to provide customized phone, video, and messaging solutions.įor constructing applications on diverse platforms, CPaaS contain standards-based APIs, extensive software development kits (SDKs), and Java or. CPaaS allows you to completely modify the communication stack and combine selected communication channels with the software you already use instead of purchasing comprehensive solutions with predetermined functionality. What is CPaaS and how to differentiate it?ĬPaaS (Communication Platform as a Service) is a cloud-based communication service with APIs that allow it to be integrated into any existing application. But now, through utilizing the advantages of CPaaS, service providers, enterprises, and independent software vendors are attempting to integrate real-time communication with the decrease of costs, but without roll-out to the backend infrastructure. According to Slack Future Forum, 72% of knowledge workers opt for a hybrid remote-office model, even though before the pandemic almost half of the organizations didn’t consider Communication platforms in their workflow. While the market is shifting, CPaaS is rapidly expanding. Companies have the opportunity to benefit from various elements of the modern communication landscape: from Unified Communications as-a-Service to Contact Centers as-a-Service. As the world increasingly moves to the cloud for scalability and flexibility, as-a-Service offerings become more powerful.
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